Shipping policy
Free UK delivery on orders of £16.95 and over. Every parcel goes with Royal Mail, insured and tracked.
Where we deliver
We deliver to addresses in the United Kingdom only. If you place an order for delivery elsewhere, we will cancel it and refund you in full.
Cost
- Orders of £16.95 and over: free.
- Orders of £16.94 and under: standard delivery £3.99.
Every single pair clears the free delivery threshold on its own, so most orders ship free.
How long it takes
Most orders arrive within 5 to 9 working days of being placed. Our dispatch cutoff is 5pm, seven days a week. Order before then and your order is picked for packing the same day.
These are estimates based on what we normally see, not guarantees. Carrier backlogs, bad weather and the run-up to Christmas can all add a few days.
Priority Dispatch
Priority Dispatch (£2.99) is an optional extra at checkout. It moves your order to the front of the queue for picking and packing. It does not change how fast Royal Mail then carries it, so it is worth it if you want your order out of the door first, not if you are expecting next-day delivery.
Tracking
You get a tracking link by email as soon as your parcel is on its way. Tracking can take a day or two to start updating after you receive the link, which is normal and does not mean the parcel is stuck.
If the tracking has not moved for several days, email hello@graft-co.com with your order number and we will chase it with the carrier for you.
Duties and charges
Your order is dispatched from outside the UK by our fulfilment partner, on a duty-paid basis. You should not be asked for customs charges, duties or handling fees on delivery. If a courier ever asks you for an extra payment, do not pay it. Contact us and we will sort it out.
Lost or damaged parcels
Your order is our risk until it reaches you or someone you have nominated. If a parcel is lost in transit or turns up damaged, tell us and we will replace it or refund you. You do not have to deal with the carrier yourself.
Wrong address, refused or uncollected parcels
Check your address on the confirmation email. If it is wrong, email us straight away, we can usually change it before dispatch.
If a parcel cannot be delivered because the address was incomplete or incorrect, or it is refused or not collected within the carrier's holding period and comes back to us, we refund the price of the goods less the actual cost of return carriage and handling.
Returns
How to send something back, what it costs and how refunds work are set out in our Refund & Returns policy. Before you pay for postage, email us. A partial refund to keep the socks is often cheaper for you than returning them.
Contact
Graft & Co, hello@graft-co.com