Contact information
Email hello@graft-co.com. Every message gets answered, usually the same day, seven days a week.
We run on email rather than a phone line. You get a reply in writing, so you have what was agreed in your inbox.
Who you are buying from
Graft & Co is a trading name of:
[Registered company name]
[Registered address]
Email: hello@graft-co.com
Website: graft-co.com
When we answer
We read emails seven days a week and reply within one working day at the latest. Our dispatch cutoff is 5pm, also seven days a week, so a message about changing or cancelling an order is best sent before then.
What to put in your message
- Your order number, which is at the top of your confirmation email.
- For a fault or a guarantee claim, a clear photo of the pair. That is all we need to get it sorted.
Returns
Email us before you send anything back, so we can give you the return address. The address printed on the outside of your parcel belongs to the delivery courier, who cannot accept returns, and anything sent there will not reach us. The address above is our business address, not a returns address.
How returns and refunds work is set out in our Refund & Returns policy.